FAQ
A: Our website specializes in selling Japanese samurai swords, Western swords, and Chinese swords. We are dedicated to providing high-quality sword products for sword enthusiasts and collectors.
A: You can contact us via email at Rooftopknight@outlook.com or by phone at (currently unavailable).
Account Management
A: Our website specializes in selling Japanese samurai swords, Western swords, and Chinese swords. We are dedicated to providing high-quality sword products for sword enthusiasts and collectors.
A: You can contact us via email at Rooftopknight@outlook.com or by phone at (currently unavailable).
A: Click the “Register” button at the top right corner of the homepage, fill in the required information, and submit.
A: Log in to your account, go to the “Account Settings” page, edit your personal information, and save the changes.
A: Click “Forgot Password” on the login page and follow the instructions to reset your password.
Services and Features
A: We provide detailed product descriptions and categories. You can choose the right sword based on your needs. If you need assistance, feel free to contact our customer service team.
A: Yes, all our swords undergo strict quality testing to ensure every product is of high quality.
A: Currently, our website supports mobile browsing, so you can conveniently shop on your phone or tablet.
Subscriptions and Payments
A: We accept credit cards, PayPal, and bank transfers.
A: Log in to your account and go to the “Order History” page to view and manage your orders.
A: Please contact customer support (Rooftopknight@outlook.com) or by phone (currently unavailable) as soon as possible, and we will assist you with canceling the order.
Security and Privacy
A: We use advanced encryption technology to ensure the security of your personal information and comply with our privacy policy.
A: We will not share your personal information without your consent. Please refer to our privacy policy for more details.
Orders and Shipping
A: Log in to your account and go to the “Order History” page to check your order status.
A: We offer standard and expedited shipping. Standard shipping typically takes 7-15 business days, while expedited shipping takes 3-5 business days.
A: After your order is shipped, we will send a tracking number via email. You can use this number to track your order on the shipping company’s website.
Returns and Refunds
Log in to your account, go to the “Order History” page, select the order you want to return, and click “Request Return.”
A: We offer a 30-day return policy. Items must be in their original packaging and unused.
Technical Support
A: You can contact technical support via email (Rooftopknight@outlook.com) or by phone (currently unavailable).
A: Please send a detailed description of the error or issue, along with relevant screenshots, to Rooftopknight@outlook.com. Our team will address it as soon as possible.
